Return & Refund Policy

 

Last updated: June 2025

At Zoralic, we stand behind every product we sell. If you are not completely satisfied with your purchase, we're here to help.

Return Window

• You have 14 days from the date of delivery to request a return.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (order number or receipt) is required for all returns.
• Items marked as "Final Sale" are not eligible for returns.

Non-Returnable Items

• Personalised or custom-made items
• Perishable goods or hygiene-sensitive products (if seal is broken)
• Digital products or downloadable items
• Items damaged due to customer misuse

Refund Process

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

How to Initiate a Return

To initiate a return, email us at zoralic@outlook.com with your order number and reason for return.